Revenue and Recovery Team Leader


At PSPS, we deliver Revenues and Benefits services on behalf of our three Client Councils.

We have an exciting opportunity for a motivated and ambitious Revenues and Recovery Team Leader to join us.

Do you have: –

  • Extensive technical Business Rates knowledge, and
  • Experience at a senior level in the recovery and enforcement of local authority revenues streams of Council Tax, Business Rates, Sundry Debt and Housing Benefit Overpayment? 

If so, this exciting position could be just right for you.

As our Revenues and Recovery Team Leader, you will manage and motivate your teams to deliver a timely and professional service, always with an eye on performance improvement and efficiency.  Maximising revenue collection and minimising loss and avoidance will be key objectives.

As a competent and inspiring manager, you will provide clear direction and support to your team, whilst often managing and prioritising competing workloads and demands.

As a leader in our organisation, you will work collaboratively as part of the Revenues and Benefits Management Team, contributing to the direction of the service and a ‘one team’ culture.

You must be able to communicate at all levels, interpreting and articulating often difficult and complex information and decisions.  This post will have direct engagement with Senior Client Council Officers and Elected Members.


Typical duties:

  • Day to day leadership, management and motivation of teams that specialise in Business Rate and local authority Debt Recovery and Enforcement.
  • Workload and resource planning, to ensure all statutory timescales are achieved.
  • Data and information analysis and providing technical and specialist advice and guidance.
  • Making decisions in complex cases.
  • Completion of Business Rates statutory returns, and other Revenues related returns.
  • Producing professional reports and information.
  • Dealing with difficult and challenging customers and situations, including complaint resolution.

What we need from you:

  • Extensive knowledge and understanding of the law, legislation and best practice in Business Rates and in the recovery and enforcement of local authority debt.
  • Confident user of ICT systems, including Microsoft Office and Revenues and Benefits systems (Ideally experienced in the use of CapitaOne, and NEC DM).
  • Ability to draw conclusions from data and information and make decisions and recommendations in complex cases.
  • A sound understanding, and working knowledge, of Revenues statutory returns.
  • Exceptional attention to detail, and the ability to problem solve and work to deadlines.
  • Excellent communication skills across a range of stakeholders.
  • Drive, ambition and enthusiasm
  • IRRV, or similar related professional qualification

We offer great benefits including:

  • Local Government Pension Scheme, 23.1% employer contribution
  • 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off*
  • Agile working policy- Minimum of 2 days working in the office per week
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
  • We support your career development

You can read more information about our benefits on our website:



Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients – Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

Location Spalding / Horncastle / Boston

Please apply here –

Public Sector Partnership Services iRecruit | Revenues and Recovery Team Leader (

For an informal discussion about the role, please contact Bob Wagstaff, Deputy Head of Revenues and Benefits, T: 01507 613309  E: Or Sharon Hammond, Head of Revenues and Benefits, T: 07958 805251 E:

Closing Date: 5pm, 10 November 2023

Interviews: W/c 20 November 2023


PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful candidate will be required to undertake BPSS (Baseline Personnel Security Standard) checks which includes a basic DBS check as part of the onboarding process.



Salary range / grade: Salary Range £32,658 - £37,370 per annum

Hours: Full Time - Permanent - 37 hours

Closing date: 10th Nov 2023, 5:00pm


Disability Confident Employer