Revenue & Benefit Officer/ Senior Officer

Teignbridge District Council

Revenue & Benefit Officer/ Senior Officer—based in the Benefits & Welfare Team

Do you have a naturally investigative mind, excellent attention to detail, the ability to build strong relationships from a diverse customer base and respond well to demanding situations? If the answer is yes, then why not apply to join our busy Revenues & Benefits Team.


Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services that make a difference to people’s lives.


The role mainly involves assessing all types of new claims and changes in circumstances including Housing Benefits, Council Tax Reduction, Discretionary Housing Payments and Council Tax Discretionary Discounts and Exceptional Hardship, in accordance with legislation, guidance, best practice and local policy. You will carry out any corresponding Council Tax amendments to ensure the account reflects the correct position and instalments are profiled to maximise collection. You will also process any work received from Government data sharing, quality or performance initiatives.


We can offer the following:


  • A generous flexi scheme with up to 2 days flexi per month that can be taken.
  • Hybrid working with 50% hours that can be worked from home if you prefer.
  • A newly refurbished zero carbon emissions office space.
  • Local Government Pension Scheme.
  • Generous annual leave and wellbeing package.
  • Discounted gym membership at Teignbridge District Council Leisure Centres.
  • Opportunities for career development and learning opportunities.


The ideal candidate:


  • Will have a good standard of numeracy and English literacy skills.
  • Will have experience of working in a Revenue & Benefit or debt recovery setting (those applying for a senior role will need a comprehensive working knowledge of Revenue & Benefit legislation, working practises and procedures)
  • Will either have a qualification from IRRV at technician level or willingness to achieve it.
  • Will have the ability to interpret and keep up to date with complex legislation in relation to Housing Benefit and Council Tax Support administration and recovery
  • Is able to remain calm and work well under pressure.
  • Will show demonstratable customer care and communication skills both verbally and written with the ability to adapt to any given audience.
  • Will be self-motivated and aspire to make a difference.
  • Will take ownership of the time you spend with us and truly make a difference.


Read the job description and person specification – it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.


Closing Date:           Sunday 6th August 2023

Interview Date:       Tuesday 15th August 2023


For an informal discussion please contact Nigel Piller 01626 215527



Salary range / grade: Officer Grade 14-16 SCP 7-12 starting £22,639 to £24,496 (pay award pending) ......... Senior Officer Grade 17-18 SCP 13-17 starting £24,948 to £26,845(pay award pending)

Hours: Full Time Permanent

Closing date: 6th Aug 2023, 11:59pm


Disability Confident Employer