Revenue & Benefits Team Leader – 100% home working

Torbay Council

This position FULLY SUPPORTS 100% HOMEWORKING, completely embracing the flexibility of remote working and removing all geographical limitations, to enable us to focus on recruiting the most suitable person for this important leadership role, without the concern of relocation.

This flexible approach has already allowed us to recruit other highly experienced members of our benefits team who live a considerable distance outside of Torbay.  We have worked diligently to ensure that our home working arrangements retain the essential levels of team connectivity and interaction required to operate efficiently.

All of our assessment officers are also homeworking, many of whom already live within Torbay but have found the homeworking arrangements we have put in place promote a conducive environment to support their work duties and wellbeing.

We are seeking to recruit an experienced, forward thinking, highly motivated Team Leader whose technical abilities and extensive people management skills will confidently serve them to lead, manage and inspire an established team of Housing Benefit Assessment officers.

The successful candidate must possess an extensive knowledge of current Housing Benefit legislation as well as the proven ability to assess all formats of complex benefit claims, providing constructive feedback, technical advice and personal development of the assessment staff.

You will be actively encouraged and empowered to champion new initiatives, fusing previous knowledge and experience to best serve the challenges of the future, delivering innovation and improvements to transform our service delivery.

You must have a proven current ability to assess all formats of complex Housing Benefit claims as well as providing constructive feedback and support to Assessors.  This key role will enable assessment staff to develop and refine their technical skills to process claims to the standards required for Internal and External Auditors.

The successful applicant will be capable of working within a fast-paced environment, possess the ability to adapt to ever changing situations, be able to prioritise and manage multiple work assignments and special projects.

Candidates must apply a problem solving and decision-making approach within all aspects of their role, demonstrating drive, enthusiasm and task ownership.

Efficient and effective time management skills are essential within this role.

Torbay use Civica IBS Open Revenues and Civica W2 processing/document management systems, so a knowledge of these systems would be advantageous.

At Torbay, we strive for opportunity and excellence in all that we do.  As a unitary authority, we are proud of the communities we serve set against a beautiful backdrop of beaches and stunning coastal environment for visitors and residents alike.  We look forward to sharing our drive and enthusiasm with the successful candidate for this position.

For further information about the role and a discussion to answer any questions you may have please contact the Operations Manager Jon Bell on 01803 207572 or 07775 637685 or email him

For a full job description and to apply for this position, please visit


Salary range / grade: Salary range / grade: Salary scale G £27,344 to £30,151 per annum, pending re-evaluation. Full details can be discussed upon application.

Hours: Permanent, Full-time (37 hours per week), Flexi-time scheme

Closing date: 11th Jun 2023, 11:59pm

Disability Confident Employer