Revenues Advisor

Milton Keynes Council

Introduction

We are looking for experienced Council Tax officers to join our friendly Revenues Team.

This is an exciting opportunity to provide a service to the residents of Milton Keynes, including support for the most vulnerable people in our community and to help shape the service for the future.

You will deal with all aspects of the billing, collection and recovery of Council Tax, including maintaining computer records, dealing with routine correspondence, chasing unpaid debt and providing advice and support to customers through various channels.

We may be able to offer flexible working arrangements, including homeworking.

For further enquiries or an informal chat please contact Amanda Coulton, 07825364050 or Jack Haines, 07385469617.

Key responsibilities

  • Updating the Council’s Council Tax billing system to ensure that bills issued are correct and in accordance with the appropriate regulations, legislation and guidance.
  • Offer advice and guidance to customers on all aspects of Council Tax, including discounts and exemptions.
  • Undertake all necessary duties for the efficient billing, collection and recovery of the Council Tax.
  • Liaising with stakeholders, including enforcement agencies, employers for attachments and other Council departments where required.
  • Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.

Ideal Candidate

  • Ideally you will have experience of working within a busy revenues service.
  • Flexible and willing to adapt to change in a busy and demanding environment
  • Proven Customer Service experience
  • Proven experience of Debt negotiation
  • IT Literate in Microsoft Office Applications
  • Experience of using NEC Northgate System
  • Proven aptitude for and experience of working with numbers/financial calculations, able to question and solve practical problems

Milton Keynes Council Benefits

Use your skills to benefit the local community and experience a rewarding, interesting environment and attractive employment package such as:

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates
  • A generous minimum holiday entitlement of 27 days per year in addition to statutory and public holidays, rising to 31 days after 5 years
  • Option to buy more annual leave
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
  • Excellent in-house management development programmes endorsed by the Institute of Leadership and Management
  • Flexibility – with full time, part time and term time working options
  • Fair pay and a commitment to a minimum Living Wage
  • MK Advantage benefits package – a range of savings including retail, travel and leisure discounts as well as a suite of salary sacrifice benefits.

At Milton Keynes Council we take great pride in our Community and we hope that you can help us grow and share our vision.

 

To Apply:      For  more  information  and  to  apply  online,  visit  our  website  at https://www.milton-keynes.gov.uk/jobs-careers

 

Salary range / grade: £22,571 to £24,920

Hours: Hours: 37 full time

Closing date: 30th Sep 2022, 11:59pm

Disability Confident Employer