Revenues and Benefits Officer

Torridge District Council

Who we are

Located in Northern Devon, we’re the Local Authority for the area of Torridge. We look after our residents and visitors providing a wide range of services. All this in an area of 984 square km with a population of 67,000, it’s no easy task but our team of around 270 employees are integral to supporting our local area and working hard to provide the best positive service for our customers.

Responsibilities of the role

The successful candidate will deal with all aspects of the billing, collection and recovery of Council Tax. This will include responding to enquiries from the general public, the application of discounts, exemptions and recovery work which will include setting instalment arrangements, taking payments and overseeing enforcement action.

Requirements of the role

We pride ourselves on the excellent delivery of our service, therefore it is essential for the successful applicant to have experience of working with the general public and excellent communication and customer service skills, experience of working under pressure and meeting tight deadlines, as well as being courteous, tactful and resilient and having the ability to absorb and apply the requirement of complex legislation.

Benefits of Working for Us

Our office is located on the banks of the Torridge estuary in Bideford, one of the most breath-taking parts of the South West within walking distance of the dramatic North Devon Coastline.

We offer a fantastic benefits package, which includes:

  • Access to the Local Government Pension Scheme which the Council contributes 17.5% to
  • Access to an Occupational Health service to support you at work
  • Enhanced sick pay
  • Employee Assistance Programme supporting physical, mental and financial wellbeing
  • Flexi time policy
  • Annual leave starting at 22 days and rising to 26 days after 5 years (plus bank holidays)
  • The option to purchase an extra 10 days (pro rata) annual leave
  • Social Events across the authority

If you are looking for a new professional challenge with a better work life balance then contact Sandra Mounce, Revenues and Benefits Team Leader on 01237 428924 for a confidential and informal discussion about how this opportunity might be right for you.

To view a job description or to apply, please visit our to complete an online application form.


Interview date: 20th March 2023


Salary range / grade: £21,575 - £24,496 per annum

Hours: Full time - permanent

Closing date: 5th Mar 2023, 11:59pm

Disability Confident Employer