Revenues and Benefits Team Leader


To join our expanding team

Full Time Home Working available

About us

This is an exciting opportunity for an individual to join our expanding team. Working within the dynamic and constantly changing area of Revenues and Benefits.

Meritec is a long-established family run company based in the North of England with an unrivalled reputation for high achievement in the field of Revenues and Benefits remote processing. We provide fully managed remote services and work closely with many Local Authorities in the UK using a variety of software systems.

We strive to ensure we have a motivated, well informed, and collaborative workforce that aims to exceed the expectations of our customers. Meritec promotes continuous improvement in all aspects of what we do.

Successful Candidate

We are seeking to recruit an experienced, committed, highly motivated Team Leader with a can-do attitude to confidentially lead and manage a team of officers within Revenues and Benefits. This will require someone who can:

  • Lead by example, acting with honesty and integrity
  • Value and respect colleagues
  • Take responsibility, ownership, and accountability
  • Motivate and inspire showing enthusiasm, hard work and determination
  • Develop effective working relationships with the team and the individual
  • Develop self-management, showing excellent interpersonal and communications skills
  • Co-ordinate activities
  • Acknowledge achievements
  • Lead and facilitate constructive communications, setting clear goals and shared objectives
  • Understand analyse and accurately process information and data
  • Persuade and negotiate in difficult situations
  • Work accurately to agree timescales
  • Deal with sensitive matters, with confidentiality and discretion
  • Be empathic to the individual needs of staff, customers, and other agencies
  • Utilise technology at an advance level to input and extract data – including use of Microsoft applications
  • Contribute to improvements to the service delivery, by seeing possibilities and seeking solutions

Key Responsibilities:

  • Effectively manage a team, providing a lead for any issues relating to Revenues and/or Benefits as required by legislation, policy, or procedure.
  • Coach and mentor staff when required in all aspects of Revenues and/or Benefits.
  • Deal with poor performance and any disciplinary issues or manage success and achievements.
  • Demonstrate leadership through leading by example, having a positive can-do-attitude and approach, motivating and inspiring others.
  • Maintain an advanced knowledge of all or either Council Tax, NNDR or Benefits legislation and procedures.
  • Ensure compliance with legislation and procedures in relation to all or either Council Tax, NNDR or Benefit activity for which the organisation has a responsibility.
  • Ensure quality is at the heart of service delivery, by adopting a ‘right first time’ approach that aims to meet customer needs and demands and to help achieve improved levels of customer satisfaction.
  • Support, participate and where appropriate, lead PMF- related activity, this includes the completion of staff one to one’s.
  • Encourage and bring forward ideas to improve the service the team delivers by implementing best practice, changing procedures, and demonstrating a willingness to learn ensuring a continuing improvement in performance, customer satisfaction and service excellence.
  • Ensure personal compliance with the General Data Protection Act, Freedom of Information Act, Regulation of Investigatory Powers Act (RIPA) and any other specific legislation that impacts upon, and exists to protect, the corporate health, safety, and welfare policy.
  • Work in accordance with the Meritec policy relating to the promotion of Equality and Diversity.
  • Carry out any other roles or tasks that are consistent with the level of this post, or that fall within the broad spirit or scope and purpose of the role supporting the delivery of the Meritec Flex Revenues and Benefits Service.

What we can offer to you

  • Permanent full-time employment up to 37 hrs per week – part time will be considered
  • Home working full time or part time, completely embracing the flexibility of remote working
  • Flexible working supporting a good work life balance
  • Starting salary £26,000.00
  • 26 days Holiday Entitlement (exclusive of bank holidays)
  • Career Progression
  • Option of Company Pension
  • Enrolment into Company Review Scheme

Want to know more?

For more information about this opportunity or to register your interest please email: –

Joanne White

Operations Manager

CV’s will be accepted with covering letter and references

Closing Date

Any candidates wishing to be considered for this role should make their interest known no later than

12/02/2023 at 11:59pm

Meritec take pride in the fact that we are an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

Selection and interview processes may be held remotely by phone and/or video technology. We hold the right to close this vacancy prior to the date advertised.



Salary range / grade: Starting salary £26,000.00

Hours: Full time - permanent - Homeworking

Closing date: 12th Feb 2023, 11:59pm

Disability Confident Employer