Revenues & Benefits Client Officer

Welwyn Hatfield

Working in partnership with Liberata UK Ltd we have a history of delivering Revenues and Benefits to a high standard at Welwyn Hatfield Borough Council.

An exciting opportunity has arisen, and we are looking for a self-motivated IRRV qualified person with proven communication skills. Your knowledge and commitment will help shape the future development and success of our service and allow you to make an impact in a key role as a Revenues and Benefits Client Officer.

Working with the Council’s partner, you will ensure that contractual and statutory obligations are met through quality assurance checks on housing benefit, council tax support and council tax work undertaken; ensuring that quality and accuracy of data is maintained.   With an ability to understand and interpret complex data, you will help to identify improved methods of performance and to establish and implement the best practice processes.

IRRV qualified, knowledge of benefits legislation and current experience processing benefits and council tax support are all essential.  Effective communication skills to influence the Council’s Partner and an understanding of good working practices to improve performance are also required. The role also involves close working with other Hertfordshire local authorities, Council services such as our Housing team, partners such as the Department for Work and Pensions and our Shared Anti-Fraud Service.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

For further information and to apply online, please visit

Remotes assessments will be held 31 October 2023.


Interviews will be held on 3 November 2023.



Salary range / grade: Starting salary £33,902pa with potential progression to £36,716pa on achieving designated skills and experience (pay award pending)

Hours: 37 hours per week (hybrid working)

Closing date: 25th Oct 2023, 11:59pm

Disability Confident Employer