Revenues & Benefits Officer (Hybrid)

Lichfield District Council

If you want a rewarding role delivering the highest levels of customer service, welcome the challenge of working within a Generic Team, then we want to hear from you.

Lichfield District Council is looking an experienced Benefits Assessment Officer to join our Revenues and Benefits Service.

The successful candidate will be responsible for accurate and effective processing of both Housing Benefit and Council Tax Support using the NEC/IWorld processing system, NEC Enterprise document management system and Civica Financials.

About you

  • Significant previous experience in Housing Benefits and Council Tax Reduction legislation with knowledge in Council Tax and Business Rates preferable as secondary knowledge areas.
  • Ability to determine liability and maintain Council Tax accounts, by actioning council tax changes and ensuring accurate, prompt and compliant billing
  • Ability to work accurately and to tight deadlines within a small team of assessment officers
  • Passionate about doing a good job and delivering results
  • Flexible approach to work to accommodate changing priorities.

About us

  • Lichfield is a Cathedral City with a vibrant and culturally diverse parish, located within the county of Staffordshire
  • Good commuter links to Birmingham New Street Station and future HS2
  • We offer;
    • Flexible working/Hybrid working to support work-life balance with a requirement of 1 day office based, dependent on your location
    • Up to 30 days annual leave plus public holidays (depending on length of service)
    • Training and Development support
    • Employee Assistance Programme, providing advice and counselling programmes

Lichfield District Council – Revenues & Benefits Officer (Hybrid) (

Closing date: 14th May 2023, 11:55pm


Applicants who meet the essential criteria for the role will be invited to a face to face interview and competency test in week commencing 22nd May 2023.



Salary range / grade: Salary range / Grade G £27852 - £31099

Hours: 37 Hours/week,

Closing date: 14th May 2023, 11:55pm


Disability Confident Employer