Revenues & Benefits Officer x 2

South Worcestershire Partnership

The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon District Council from our offices in Pershore.


We are looking for two highly motivated and personable individuals. We require one to join the benefits department who will be responsible for accurate and effective processing of both Housing Benefit and Council Tax Support and one to join the Revenues team to carry out all day to day activities necessary for the administration and collection of council tax and Non Domestic Rates. These roles will encompass day to day duties within both disciplines as we work towards a multiskilled workforce to meet business requirements.


The successful candidates will have a good working knowledge of relevant legislation, sound understanding of GDPR and familiarity with computer systems to enable them to meet their day to day duties.


About you:

We are looking for candidates who:

  • Have a good knowledge of Housing Benefits and Council Tax Reduction Legislation and have relevant work experience in processing Housing Benefits and Council Tax Support claims.
  • Are able to respond to customer enquiries by telephone and email / letters.
  • Can Identify and process liability changes for revenues, process applications for discounts and exemptions, set up direct debits and other payment agreements.
  • Take appropriate recovery action where accounts are not being paid when due.
  • Possess excellent communications skills, both written and verbal and be able to manage your own workload.
  • Are confident working accurately and to tight deadlines with the ability to work on your own and as part of a wider team.
  • You will need to be able to keep up to date with legislative changes affecting Benefits, Council Tax and Business rates.
  • Be able to demonstrate commitment to delivering the Council’s values of great customer service, openness and accountability, innovation and improvement and fairness and respect.
  • Responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.


What we offer:


We pride ourselves on being a progressive organisation who spends our time and energy on what we know matters to our residents and communities – things like creating jobs, keeping the streets clean, helping people feel safe and preventing homelessness.

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  That’s why, as well as a rewarding career, we offer a range of attractive benefits, such as:

  • Agile Working
  • Excellent pension scheme
  • Flexible working
  • Generous annual leave entitlement
  • Options to purchase additional annual leave
  • A range of other employee benefits and staff discounts

To discuss either of these posts or for further information, please call Amy Cole, Benefits Manager on 01386 565 287 or Simon Hodges, Revenues Manager on 01386 565 571.

Interview date: 27th September 2023



Salary range / grade: 25 Hours p/w - £16,551.35 - £19,169.59 per annum.... 25.5 Hours p/w - £16,882.37 - £19,552.98 per annum .... FTE - £24,496- £28,371 per annum pro rata

Hours: Part Time – 25 and 25.5 hours per week

Closing date: 17th Sep 2023, 11:59pm

Disability Confident Employer