Senior Benefit Officer

East Herts District Council

About the role

An opportunity for a Senior Benefits Officer has become available to work at Wallfields as part of the Benefits Team within the Revenues and Benefits Service. This is an exciting time for you to join us and develop your career.

This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for helping and supporting our residents.  If successful you will assist across all aspects of Housing Benefit and Council Tax Support for the service; perform Quality Assurance checking for the team; make Discretionary Housing Payments decisions; make NHS Test & Trace Self Isolation Payment decisions and carry out Staff Training.

Some of the key responsibilities include:

  • provide support to the shared service managers in all aspects of the  services functions and operation  
  • provide support to the benefits team by delivering timely and accurate awards of housing benefit and council tax support
  • subsidy Audit checking/assurance
  • testing of system upgrades
  • dealing with service complaints and  complex benefit claims
  • contributing to the achievement of EHC’s Service Level Agreements and key performance indicators
  • collaborating with colleagues throughout the business to deliver a high standard of customer service
  • providing information to customers with general enquiries
  • to assist with the development and implementation of new working methods and systems

About you

This role will suit a confident; organised; focused; methodical; enthusiastic team player who enjoys a varied role; performance based service and customer facing environment.

The ideal candidate will have:

  • a detailed knowledge of Housing Benefit administration and legislation & Council Tax Support legislation and procedures.
  • a recognised qualification in Benefit Legislation (IRRV) or equivalent experience
  • the ability to deal with challenging situations using tact and diplomacy
  • experience within a busy administration role within an office environment
  • competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • excellent communication skills
  • experience of working with multiple stakeholders from the public and private sector
  • the ability to motivate people around them

How to apply

For an informal discussion regarding the role, please contact Mandy Cape, Assistant Benefits Manger on 01279 50 2024

If you do not hear from us within 2 weeks of the closing date please assume that your application has not been successful.

 If your application has been successful, the recruiting manager will contact you to invite you to an interview.  We hope you enjoy the process and look forward to making contact with you very soon.EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation


Salary range / grade: Grade 7 £31,621 to £35,010 (inclusive of local weighting)

Hours: Full Time, 37 hours per week. Permanent. Based in Hertford with the option for a blend of home and office working.

Closing date: 5th Apr 2022, 5:00pm


Disability Confident Employer