Senior Benefits and Welfare Officer

Basildon Borough Council

2 Year Fixed Term Contract

(All posts are subject to the NJC conditions of service)

The borough of Basildon is alive with opportunity and has the ingredients to be one of the most successful and desirable places in the South East. As the largest economy in the Thames Estuary outside London, we are incredibly proud of what we have achieved but we are never complacent. We are driving inclusive, sustainable growth to provide opportunity and prosperity for local people and businesses, access to quality homes, vibrant town centres and an enhanced local environment.

This is an exciting opportunity to be part of a successful, nationally recognised Revenues & Benefits Shared Service.

The Revenues & Benefits Shared Service between Basildon Borough Council and Brentwood Borough Council is the first and only shared Revenues & Benefits service in Essex, is managed entirely by Basildon Borough Council and is the largest in Essex.

We are looking for ambitious individuals to join the Revenues & Benefits Service. Is this the right opportunity for you to change your career? Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success.

An opportunity has arisen for a highly motivated and organised individual to be part of the Revenues and Benefits management team.  The main purpose of this post is to undertake caseload management of Housing Benefit, Local Council Tax Support/Reduction and Welfare Support ensuring the quality and accuracy of work of the Billing and Benefits officers whilst continually improving the efficiency and effectiveness of the service provided to our customers

The post holder will also deal with the more difficult or complex cases so a detailed knowledge of Housing Benefit, Council Tax and Welfare Benefit Law is essential.

This is an exciting and challenging opportunity for an enthusiastic and experienced Benefits Officer to take the next step in developing their career and lead a team

In return we will offer you a generous reward package including flexible working.

If you would like to be part of Basildon’s success, we look forward to receiving your application.

Please see attached the Job Description and Person Specification. Please submit a CV and covering letter specifying how you meet the requirements of the person specification. CV’s alone will not be considered for this role.



Salary range / grade: Salary Pay Band 7 (£35,386 to £38,959 per annum inclusive of fringe)

Hours: Contractual hours 36.25 Basis Full time Location Hybrid Working

Closing date: 25th Jan 2023, 11:59pm


Disability Confident Employer