Some 170,000 people call the borough of Wokingham home. With great schools, up-to-date facilities and a beautiful semi-rural location, there’s an exceptional quality of life – and it’s about to get even better. Right now, we have major plans for the future, designed around our residents: 13,000 new homes, better infrastructure, and a commitment to creating the best possible children’s services.
Wokingham Borough Council is seeking an enthusiastic and innovative Benefits Officer to monitor, maximise, and support the authority with its subsidy claim for Housing Benefit as well as Appeals to VT and HMCTS
In addition, the role will entail but not be limited to:
Manage a caseload of complex benefits cases, dealing with customer queries via various customer channels.
Be responsible for Government Returns, ensuring that funding allocations are not delayed, resulting in delayed payments or incorrect allocations.
Support the System Support Team with the main core systems, including upgrades, maintenance, testing, and legislation changes to ensure correct data and calculations are made.
Manage the delivery of any additional government support schemes, to ensure they are set up, administered, and reported on.
Coach, support, and mentor other benefits officers.
Undertake Quality Monitoring of assessor’s work, to ensure very high levels of accuracy.
To apply for this role, you must have the following:
Extensive experience of Benefits Assessments and Council Tax Reduction.
An in-depth knowledge of benefits legislation, including subsidy and case law
Excellent communication skills.
Target driven to deliver a consistently high level of customer service.
Ability to multi-task
Excellent Organisational skills
Ability to manage a complex and varied workload
Good level of IT and analytical skills
Be a fast learner
To apply online please follow the link : https://ats-wokinghamjobs.jgp.co.uk/vacancies/207355?type=list
For further information please contact Clare Fell – Service Manager- Assessments
clare.fell@wokingham.gov.uk
