Senior System and Support Officer – Home based

Serco and Peterborough Strategic partnership

Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens.  We currently have an opportunity to join our team as a Senior Systems and Support Officer.
You will ensure the delivery of efficient and effective systems provision and software applications in order to support the Revenues and Benefits teams in Shared Transactional Services. You will take a lead on the technical and complex aspects of the team and support the maintenance and control of the relevant computer systems used by the different teams within Revenues and Benefits. You will also be required to provide technical advice and guidance in respect of the collation of government and other statutory returns and also identify developments in the system, usually from new releases, that could provide more efficient and effective service delivery.

What you will need to do the role 
This role requires the ideal candidate to have experience in working within a revenues department using the Capita Academy Revenues & Benefits system. Alternative relevant experience on other equivalent revenues and benefits systems will be considered.
Ideally you will also have experience and competency in the use of databases and methods of data extraction eg SQL, Access reports, using excel to manipulate and present statistical data to non-technical users.
Educated to GCSE level (or equivalent) standard with at least grade C (or equivalent) in at least 5 subjects, including maths and English.

What we offer

  •   Up to £30,000
  •  Pension – 6%
  •  Childcare vouchers
  •  Bike4Work scheme
  •  Employee Assistance Programme
  •  Chance to contribute to innovation in the public services
  •  A company passionate about diversity and inclusion
  •  Serco Benefits package

To receive practical training, development and progression within a customer focused environment. We have great programs to support your development towards a long and successful career.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please visit – in order to apply

Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


Job Reference: 283235

Salary range / grade: Up to £30,000

Hours: Full time - permanent - Home based

Closing date: 23rd Jan 2023, 11:59pm

Disability Confident Employer