Senior System Support Officer

Serco and Peterborough Strategic partnership

Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens.  We currently have an opportunity to join our team as a Revenues Senior Systems and Support Officer.
You will ensure the delivery of efficient and effective systems provision and software applications in order to support the Revenues teams in Shared Transactional Services. You will take a lead on the technical and complex aspects of the team and support the maintenance and control of the relevant computer systems used by the different teams within Revenues. You will also be required to provide technical advice and guidance in respect of the collation of government and other statutory returns and also identify developments in the system, usually from new releases, that could provide more efficient and effective service delivery.

What you will need to do the role 
This role requires the ideal candidate to have experience in working within a Revenues department using the Capita Academy Revenues system. Alternative relevant experience on other equivalent revenues systems will be considered.
Ideally you will also have experience and competency in the use of databases and methods of data extraction eg SQL, Access reports, using excel to manipulate and present statistical data to non-technical users.
Educated to GCSE level (or equivalent) standard with at least grade C (or equivalent) in at least 5 subjects, including maths and English.

What we offer

  • Up to £32,000
  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply at

Please click on the link to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


Job Reference: 287197

Salary range / grade: Up to £32,000

Hours: Full time - home based

Closing date: 6th Aug 2023, 11:59pm

Disability Confident Employer