About Us
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.
As a council we face the same challenges every business does – investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.
We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.
This is a great time to join us on our journey.
More about the role:
Central Bedfordshire Council is a large unitary authority that strives to put its customers first and achieve its ambition to be a more efficient and responsive Council. We are constantly looking at new ways to improve services and communicate with our residents.
Our Revenues and Benefits Service is critical to our future success as it facilitates the billing and collection of Council Tax and Business Rates, as well as the assessmet of the Benefit claims and Free School Meals, ensuring that we achieve positive outcomes in a sensitive way.The Systems & Controls Team have a key role in maintaining and developing the systems used by the Revenues and Benefits service. This also includes managing our customer online portal and various online forms.
We are looking for an enthusiastic and driven individual to join our team and support us on our journey – if you think this could be you, we want to hear from you.
What will you be doing?
This role is interesting and varied and we are looking for an enthusiastic team player who can support us in maintaining and developing the systems we use.
Day to day, you will be responsible for systems administration for all the Revenues and Benefits systems, including system security, user access, maintenance of scheduled jobs and investigation of job failures, and testing of new releases. You will also investigate system queries and issues raised by the Revenues and Benefits team, resolving them in a timely manner. You will also be involved in key projects, such as annual billing and benefits year end processes and maintaining our customer forms and portals.
About you
We would like to hear from prospective colleagues who can demonstrate:
- Significant working knowledge of either Revenues and Benefits legislation and working practices
- Ideally experience of Civica Revenues and Benefits system
- Ability to work as part of a team and on your own initiative
- Ability to work methodically, accurately, and to agreed deadlines
- Excellent working knowledge of all Microsoft applications
- Ability to build and maintain good working relationships with colleagues and managers
- Excellent communication skills
You will need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges. The nature of this role requires some early starts to ensure all overnight processes have run and the system is available for the team to use.
What we can offer you
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
- A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way.
- A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions
- A comprehensive IT package to support you to work safely and effectively
- Generous family friendly policies and practices
- A welcoming and inclusive environment that empowers differences
- Friendly and supportive staff networks
- Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website.
- An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues
- A huge varietyof courses and role-specific training and learning to help you succeed and develop
- Access to discounts on top UK retailers and local retailers
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire ‘A great place to live and work’.
Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change – tackling it and our strategy
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within the Recruitment Pack found on the application link.
For an informal discussion about this position, please contact: Liz Webb at liz.webb@centralbedfordshire.gov.uk or call 0300 300 4135 or Debbie Harris at debbie.harris@centralbedfordshire.gov.uk or call 0300 300 4160
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at recruitment@centralbedfordshire.gov.uk
Please apply through our online application system, using the link below.
https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=12014&company=centralbed
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Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve. Therefore we welcome applications from everyone. In addition we are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council’s policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at ncs@centralbedfordshire.gov.uk Our service is confidential, impartial and free for all.
Interview Date: Week commencing 31 July 2023
