Service Analyst

Basildon Borough Council

(All posts are subject to the NJC conditions of service)

The borough of Basildon is alive with opportunity and has the ingredients to be one of the most successful and desirable places in the South East. As the largest economy in the Thames Estuary outside London, we are incredibly proud of what we have achieved but we are never complacent. We are driving inclusive, sustainable growth to provide opportunity and prosperity for local people and businesses, access to quality homes, vibrant town centres and an enhanced local environment.

The Revenues & Benefits Shared Service between Basildon Borough Council and Brentwood Borough Council is the first and only shared Revenues & Benefits service in Essex, is managed entirely by Basildon Borough Council and is the largest in Essex.

We are looking for ambitious individuals to join the Revenues & Benefits Service. Is this the right opportunity for you to change your career? Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success.

An opportunity has arisen for a highly motivated and organised individual to be part of the Revenues and Benefits team.   The main purpose of this post will be to capture business intelligence to support the delivery of the services key objectives.  You will provide accurate and timely business intelligence that will help identify any key issues along with proposed solutions. This is a vital supporting role to day to day operations and is key, to operational performance and shaping our future service delivery strategy.

The post holder will work as part of the Revenues & Benefits Technical Team, ensuring consistency of approach throughout the service, focussing on high levels of customer service, protecting the tax base, embracing new ways of working whilst providing excellence in customer service.

In return we will offer you a generous reward package including flexible working. If you would like to be part of Basildon’s success, we look forward to receiving your application.

Please see attached the Job Description and Person Specification. Please submit a CV and covering letter specifying how you meet the requirements of the person specification. CV’s alone will not be considered for this role.



Salary range / grade: Salary Pay Band 6 (£30,814 - £34,483 per annum including fringe)

Hours: Full time - permanent Location Hybrid Working

Closing date: 29th Jan 2023, 11:59pm


Disability Confident Employer