Service Delivery Caseworker (Level 1)

Maldon District Council


We are looking for a dynamic, customer focussed individual to be part of our Service Delivery Casework team.  You will mainly be dealing with Council Tax and Housing Benefit customers and related work. Whilst experience of working within a Revenues or Benefits team would be desirable, what is essential is that you have:

  • A strong customer focus
  • A positive “can do” attitude to help us deliver the highest standards of service to our customers
  • Good IT skills and the ability to learn new systems quickly
  • Attention to detail, with good levels of accuracy.

About this role

As a Service Delivery Caseworker, you will be responsible for:

  • Ensuring accurate, professional and timely case management service to our customers across a range of service areas and activities
  • Undertaking non-complex casework that require an understanding of relevant service processes, regulations and legislation
  • Delivering excellent customer service
  • Ensuring strict confidentiality is maintained, and data protection rules are followed
  • Promoting and Supporting Customer Self Service
  • Identifying improvements in customer and service provision

If you believe you have the qualities that we need to take us forward, we would love to hear from you.

For an informal discussion about this position

For more information or an informal chat, please contact either of our team co-ordinators, Josh Vina (01621 732772) or Lisa McBride (01621 732775) .

To apply

Complete the application form online. CVs will not be accepted.

In addition to a competitive salary you will be entitled to participate in the Local Government Pension Scheme, cycle to work scheme, salary sacrifice car lease scheme and will benefit from free parking. You will also be entitled to a discounted local gym membership and payment of one annual professional fee (if applicable). You will also have access to a range of work / life balance policies.

As part of any recruitment process, the Council collects and processes personal data relating to job applicants. The Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For more information please see the Council’s Privacy Notice to understand your rights.

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role.

We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.


Job Reference: MDC01711

Salary range / grade: £21,760.77 - £24,165.48 per annum

Hours: 37 hours per week

Closing date: 25th Jul 2022, 11:59pm

Disability Confident Employer