Service Manager (Revenues, Benefits and Fraud)

Welwyn Hatfield

We are looking for an experienced and enthusiastic Service Manager to manage our outsourced Revenues and Benefits contract.

You will lead and manage the service performance of the contract as well as acting as the council’s lead officer for Anti-Fraud and Corruption.  We are seeking someone who has a genuine desire to make a difference in the job that they do.

As an experienced leader, you will need a strong focus on excellent service delivery. Your technical knowledge gained in a similar role means you can offer assured decisions and advice whilst influencing change within your service and across the organisation with both officers and Members alike.

You will be IRRV qualified with significant post qualification experience working in the field of revenues and benefits and have extensive experience of implementing policies and procedures to embed a proactive anti-fraud culture throughout the organisation.

The successful applicant will need to be able to hit the ground running and be experienced in the management and supervision of teams. Reporting to the Assistant Director (Finance), you will work closely with other senior managers to ensure a coordinated approach to the service.


Experience and skills you will need:

  • Extensive experience and knowledge of revenues and benefits legislation.
  • Experience of managing contracts and driving service improvement.
  • Knowledge of anti-fraud policies, strategies and procedures
  • Strong negotiation and communication skills.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

Closing date for applications is 7 April 2024.

Remote assessments will be held 15 April 2024.

Interviews will be held on 22 April 2024.


Job Reference: P01334

Salary range / grade: Starting salary £55,263pa with potential progression to £65,786pa on achieving designated skills and experience

Hours: Full Time - Permanent Hybrid role

Closing date: 7th Apr 2024, 11:59pm

Disability Confident Employer