Shared Service Benefits Manager

East Herts District Council

About the role

We have an exciting vacancy for an experienced benefit professional to join the Revenues an Benefits shared service between East Herts and Stevenage Councils.

The shared service has been operating successfully since 2011, and we are looking for somebody who can lead the Benefits team and contribute to the management of the shared service as we move into our second decade.

You will need to demonstrate extensive knowledge of the Housing Benefit system, including subsidy and regulatory issues. You will have a proven track record in management and be confident of working with and meeting the diverse needs of colleagues from multiple authorities. 

Some of the key responsibilities include:

To ensure that you and your staff have;

  •  a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the posts
  • actively encourage the take-up of available benefits, allowances and discounts
  • identify possible irregularities in benefit claims and that these are appropriately investigated by the fraud team
  • develop and implement new working methods and systems
  • maintain an up-to-date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate
  • To contribute fully to the annual up-rating and billing functions to deliver these key activities
  • Lead on external and internal audits

About you

This role will suit a detailed, focused, enthusiastic team player. The ideal candidate will have:

  • Excellent verbal and written communication skills, with  a strong customer focus
  • IRRV technician or equivalent experience
  • Relevant management experience in Revenues/Benefits
  • Experience of using Capita Revenues and Benefits  software.
  • Ability to understand and relay complex information clearly in relation to Benefits
  • Ability and willingness to help support and provide guidance, support and advice to less experienced staff.
  • Relevant legislative knowledge.
  • Knowledge of Windows based office package.
  • Proven track record of good and effective management of diverse operations

How to apply

For an informal discussion regarding the role, please contact Su Tarran, Head of Revenue and Benefits on 01279 50 2075.

To apply for this role please click on the application form at the top right hand side of this page.

Closing date:  25 January 2022 at 5pm

If you do not hear from us within 3 weeks of the closing date please assume that your application has not been successful.

If your application has been successful, the recruiting manager will contact you to invite you to an interview.  We hope you enjoy the process and look forward to making contact with you very soon.

Based in Hertford with the option for a blend of home and office working.

EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, religious belief age, background, disability, sexual orientation and gender identity


Salary range / grade: Grade 11, £46,485 - £52,235 (inclusive of local weighting) depending on experience

Hours: Full time, 37 hours per week (part-time working and job share considered).

Closing date: 25th Jan 2022, 4:00pm


Disability Confident Employer