Systems and Performance Team Leader


Public Sector Partnership Services is looking for an enthusiastic and experienced professional to join our busy and established Revenues and Benefits service


In this exciting new role you will join the service leadership team as the Systems and Performance Team Leader and be responsible for the day to day management of a team of highly motivated and dedicated officers specialising in crucial functions across Systems & Control, Training, and Data and Performance analysis.

The Revenues and Benefits service is responsible for the professional, timely and accurate billing, collection, recovery and enforcement of monies due, along with the processing and payment of Housing Benefit and Council Tax Support on behalf of our clients.

You will play a pivotal role in aligning and transforming our service, expanding digital options for our customers, and driving continuous performance improvements across our teams.

As The Systems and Performance Team Leader you will:

  • Have experience at a senior level in a local authority Revenues and Benefits service or similar environment
  • Be experienced in the daily management or supervision of staff, in a Revenues & benefits service, or similar environment
  • Have experience in delivering successful change and/or transformation
  • Be able to lead and motivate your team
  • Have an extensive knowledge of Revenues and Benefits core processing systems
  • Possess good IT skills

The Revenues and Benefits service has main offices in Boston, Horncastle and Spalding so whilst this post is based at Horncastle, occasional travel between locations will be required.

We offer great benefits including:

  • Local Government Pension Scheme, 23.1% employer contribution
  • 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off*
  • Agile working policy- Minimum of 2 days working in the office per week
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
  • We support your career development

You can read more information about our benefits on our website:

*A qualifying period will need to be completed to obtain these benefits


PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.

If you are interested in having a confidential conversation about the role, please contact Shaun Smith, Change and Performance Manager, on 01507 613335

Public Sector Partnership Services iRecruit

 | Revenues and Benefits Systems and Performance Lead (


PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful candidate will be required to undertake BPSS (Baseline Personnel Security Standard) check which includes a basic DBS check.




Salary range / grade: £34,291 - £39,239 per annum

Hours: Full Time - Permanent - 37 hours Location Horncastle / Agile Working

Closing date: 19th Jul 2024, 11:59pm

Disability Confident Employer