Team Manager Revenues & Benefits

Coventry City Council

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

About the team we are recruiting to

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents.  From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds.  The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.  

Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties.  Every resident and customer we deal with has a unique set of circumstances – our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe.  But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.

What is the job role?

You will oversee the management of a team within the Revenues service. You will provide operational direction for the Council’s key revenue generating functions, ensuring an efficient and customer focussed service.

Reporting to senior management, you will also form part of the wider Revenue and Benefits management team. Which embodies One Coventry principles and provides leadership in the One Coventry style, to deliver effective outcomes for our residents.

If this sounds like the right challenge for you, then we would like to hear from you.

Who are we looking for?

We are looking for someone with experience of working in a revenues environment and, or management experience.

We need a highly motivated individual to become part of the Revenues and Benefits management team. Your excellent communication and interpersonal skills will allow you to lead and inspire your teams, whilst promoting a culture which is positive, forward looking, results orientated and customer focussed.  

When applying for this role you will be asked to write a personal statement, demonstrating your skills and experience in line with the personal specification. When writing your personal statement, where possible please include examples covering the points below, dependant on your relevant experiences:

  • Explain your experiences in working in a Revenues and Benefits environment, giving examples of what you have done and achieved.
  • Demonstrate your management and leadership experience detailing your ability to motivate and how your excellent communication skills have been used with colleagues, customers and stakeholders.

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’

Interview date(s): 4th February 2022.

You will be required to give a presentation which will form part of the interview. Details will be included when selected for interview.

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed building’s and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There’s a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you’re happy in your work and given everything you need to succeed. We’ve created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.


Job Reference: coventrycc/TP/365/3743

Salary range / grade: Salary £27041 - £32910

Hours: Full Time Permanent - flexible

Closing date: 24th Jan 2022, 10:59pm


Disability Confident Employer