Technical Officer

Manchester City Council

Our service aims to provide excellent customer service to residents in the city to provide statutory and discretionary benefits in a prompt, accurate and person centred way, supporting the Council’s commitment to support vulnerable residents and mitigate poverty.  

To achieve this, we have a number of Benefits Operations teams consisting of a manager, Technical Officers and a number of Benefits Officers. Our Appeals (Casework) Team is comprised of a manager, a Development Officer and Technical Officers.   

We are recruiting for a number of Technical Officers for our Revenues and Benefits Service. There are two separate roles available, based within our Benefits Operations Teams and our Appeals Teams.  

The Benefits Operations Technical Officer primary responsibilities  

  • Supporting Benefits Officers with complex cases 
  • Making Discretionary Housing Payment decisions 
  • Actioning system reports 
  • Deputising for Team Manager when required 
  • Feeding back on training, process and policy issues relating to guidance 

    The Appeals Team (Casework) Technical Officer primary responsibilities  
  • Reviewing Housing Benefit and Council Tax Support decisions and recommending and applying changes where appropriate.  
  • Writing Tribunal Service and Valuation Tribunal Service papers in response to Appeals 
  • Presenting cases at Tribunal 
  • Feeding back on training, process and policy issues relating to guidance 

    When you apply for the role, please tell us if you would like to be considered for the Benefits Operations Technical Role, the Appeals Team Technical Officer role, or both. We will consider your preferences if you are offered the role.  

    Staff can access the Council’s Flextime Scheme. Subject to business needs staff can work from home the majority of the time. Our homeworking hours start at 6am and finish at 7pm with core hours between 11am and 2.30pm. You can also take a maximum of two days a month as flex leave under the scheme as long as you have made the time in advance. Staff will be expected to attend the office for training, team meetings, or as required. 

    We can also consider part time flexible working arrangements depending on individual circumstances.  

    Applicants will need to show that they have met the requirements of the Key Behaviours, Skills and Technical Requirements from the Role Profile.  

    Manchester City Council is committed to giving fair support to members of the Armed Forces and veterans, whilst recognising and remembering the sacrifices they have made. The aim of The Armed Forces Covenant is to ensure that the Armed Forces and veterans are not disadvantaged, when applying for vacancies with Manchester City Council. Armed Forces and veterans will be guaranteed an interview where they meet the Minimum requirements for the role.
    BPSS Check Required: Yes   
    Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

    If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing 

    To apply for this position please use this link.   


Salary range / grade: Salary: Grade 6 £26,975 to £30,095 (Bar at £29,174) per annum

Hours: Contract Type: Permanent Full Time Hours: 35 per week Work Location:  Alexandra House, Moss Lane East, Manchester, M15 5NX. Flexible working and homeworking available.

Closing date: 19th Jul 2022, 11:59pm

Disability Confident Employer