Temporary Benefits & Assessment Officers

Meritec

About us

This is an exciting opportunity for an individual to join our expanding team. Working within the dynamic and constantly changing area of Benefits and Assessments.

Meritec is a long-established family run company based in the North of England with an unrivalled reputation for high achievement in the field of Revenues and Benefits remote processing. We provide fully managed remote services and work closely with many Local Authorities in the UK using a variety of software systems.

We strive to ensure we have a motivated, well informed, and collaborative workforce that aims to exceed the expectations of our customers. Meritec promotes continuous improvement in all aspects of what we do.

 

What we are looking for

 

  • You will have at least 5 years current/recent experience with a Local Authority, remote processing service or agency.
  • Experience of assessing a wide range of complex claims including but not limited to Self Employed, Students and Person’s from Abroad.
  • Interested in hearing from officers with experience and familiarity in work items such as DHP’s, Reconsiderations, Appeals, Subsidy, Overpayment Recovery, Rents Collection, Team Management and Quality Assurance.
  • Interested in hearing from officers with experience within Financial Assessments.
  • Experience of using computerised processing systems such as Capita Academy, Civica Open Revenues, NEC or similar.
  • Experience of using computerised document management systems such as Anite, Civica W2, Enterprise or similar.
  • Experience in dealing with day-to-day administration, interpreting Housing Benefit and/or other regulations and being able to interrogate systems to validate and explain the action taken by an assessment officer to a customer.
  • Excellent numeracy and literacy skills.
  • Be able to deliver excellent customer service in a high-pressured environment, including a willingness to potentially take and make calls to members of the public.
  • Demonstrate strong communication skills when dealing with inbound and outbound customer enquiries by phone, letter, or email.
  • Be proactive and self-motivated, demonstrating an ability to work independently and make decisions for yourself.
  • Be experienced in a performance driven environment as you will be expected to achieve daily targets.

 

What we can offer to you as a temporary employee

 

  • Full-time employment up to 37hrs per week basic or flexible part time working
  • Flexible working supporting a good work life balance
  • Home working
  • Competitive hourly rates
  • 3 to 6 months contracts with the potential of extension

 

Want to know more?

For more information about this opportunity or to register your interest please email: –

Stuart Minors

Products and Services Manager

stuart.minors@meritec.co.uk

 

CV’s will be accepted with covering letter and references

 

Closing Date

Anyone wishing to be considered for these roles should make their interest known no later than

29/04/2024

 

Selection and interview processes are likely to be held remotely by phone and/or video technology.

We hold the right to close this vacancy prior to the date advertised.
 

 

Salary range / grade: competitive

Hours: Full-time employment up to 37hrs per week basic or flexible part time working

Closing date: 29th Apr 2024, 11:59pm

Disability Confident Employer