Zero leadership, say Universal Credit staff 'When the Department for Work and Pensions (DWP) gave its staff the opportunity to express their views about what it was like to work on the Universal Credit programme – which promises (or threatens) to overhaul the entire welfare benefits system – it could not have predicted responses that included phrases like "soul destroying".' … read more 

So what must it be like for the claimants? Hopefully, the LA pilots will give delegates an idea….September 16th conference in London