Publicservice.co.uk: 'When the Department for Work and Pensions (DWP) gave its staff the opportunity to express their views about what it was like to work on the Universal Credit programme – which promises (or threatens) to overhaul the entire welfare benefits system – it could not have predicted responses that included phrases like "soul destroying".' … read more

http://www.theguardian.com/politics/2013/aug/02/universal-credit-staff-flagship-reform 

So what must it be like for the claimants? Hopefully, the LA pilots will give delegates an idea….September 16th conference in London