All local authorities will be moving to the digital service over the next two years. To quote one full service “we have seen a significant change in or work activity compared to live service”.

This day will look at all the key issues relevant to the full service; from how the system works, claims, migration, housing costs issues, dealing with exemption, issues with families, DHP’s and payment to landlords. Then there are other local issues; the dramatic rise in rent arrears and increased homelessness in full service issues.

Hbinfo has unrivalled contacts and information about the position in many of the early full service areas.  A packed and interesting day suitable for those with a good working knowledge of the basics of Universal Credit.  The day is particularly aimed at Benefits staff and housing staff.

Fee: £250 members, £300 for non-HBINFO HBINFO members.  Book three places on the same day, get a fourth place free (free places may be carried forward and used on any subsequent HBINFO training event within 6 months for the training date.