Reply To: DWP Carers Allowance Prosecutions

John Boxall

One female carer told researchers: “I felt it was a real victimisation. They don’t think … It’s like you’re dealing with a computer not a person. I ended up with a big overpayment, but it totally wasn’t my fault. It’s like they don’t believe you.”

Another noted the glacially insensitive corporate culture that underpinned the DWP’s handling of overpayments. “I think it’s ticking boxes as opposed to really empathising or communicating with people as individuals,” she told researchers.

Bit of a damming indictment, and thats only an extract

Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery. The blossom is blighted, the leaf is withered, the god of day goes down upon the dreary scene, and—and in short you are for ever floored.

Wilkins Micawber, Ch12 David Copperfield