Terms & Conditions

[iceman]

This isnt strictly a HB/ CTB question but:

Children whose parents receive the following support payments are entitled to receive free school meals:

Child Tax Credit, provided they are not entitled to Working Tax Credit and have an annual income of less than £14,155(as assessed by Her Majesty’s Revenue)

We regularly deal with claims from people who recieve child tax credits and are on low income and so get HB and CTB.

They are also entitled to free school meals, which we too have to administer.

We have a problem in that whilst the Inland Revenue will tell us the amount of CTC and WTC in payment, they are unwilling to disclose the annual income.

This then means that we have to write out to claimant for the award letter, which inevitably takes longer (if they even have the letter)

Does anyone else have this problem and how do they deal with it?

[Anonymous]

Iceman

We have just had this problem as we came across a claimant who had not been notified of her entitlement to ctc for 2006/2007 and tax credits wouldn’t/couldn’t send her a letter.

I spoke to a manager at the call centre who advised me that approx 300,000 people are affected in this way due to a computer problem. The solution he gave me was as follows: –

call the tax credit helpline and have the claimant with you and they can authorise the person on the phone to give you the annual income figure.

The call centre has to give you this information with the claimants consent, if they refuse ask to speak to their supervisor/line manager. This call must then be escalated and the information will be given to you.

We haven’t so far had any problems with this though I have the managers direct line if I do!!!

😉

[Author]

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