Another query –
I have a letter in which the claimant appears to be asking for a further reconsideration of a decision which has already been reconsidered once. Can he do this? The only time he uses the word appeal is in a sentence “I appeal to you to read the letter that has been sent stating the reasons why my claim was held up”. This is hardly a statement that he wishes to appeal the decision.
Should I (a) write back and ask if he intended the letter as an appeal or (b) write and advise that the decision has been reconsidered once and if he wishes to take it further he needs to appeal against the decision?
Any offers gratefully received.
Do I know what I'm doing? The jury's out on that........................