Local Authority Benefits processing centres

Currently, there are 0 users and 1 guest visiting this topic.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #21549
    Sandra Cuthbertson

    We are reviewing our benefits delivery in South Lanarkshire and looking at the potential benefits and disadvantages of centralising benefits delivery into a processing centre or outsourced environment. We’d like to speak to other Local Authorities who have either centralised or outsourced benefits delivery services. Has anyone done this in the past 3 years? Alternatively, has anyone looked into centralising or outsourcing services to decide against it after a feasibility study? Even if your own LA hasn’t outsourced / centralised – do you know of any others who have?

    Hope you can help, if you would prefer to email, my add is: sandra.cuthbertson@southlanarkshire.gov.uk

    Thanks a lot!


    you might like to read this


    John Seddon has some convincing arguements to make about sending processing to these centres

    Ozzies Mate

    What do you provide at present? Obviously processing but also telephone service & face-to-face service as well?

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.