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[Sandra Cuthbertson]

We are reviewing our benefits delivery in South Lanarkshire and looking at the potential benefits and disadvantages of centralising benefits delivery into a processing centre or outsourced environment. We’d like to speak to other Local Authorities who have either centralised or outsourced benefits delivery services. Has anyone done this in the past 3 years? Alternatively, has anyone looked into centralising or outsourcing services to decide against it after a feasibility study? Even if your own LA hasn’t outsourced / centralised – do you know of any others who have?

Hope you can help, if you would prefer to email, my add is: sandra.cuthbertson@southlanarkshire.gov.uk

Thanks a lot!

[Dawnie]

you might like to read this

http://www.systemsthinking.co.uk/9-2.asp

John Seddon has some convincing arguements to make about sending processing to these centres

[Ozzies Mate]

What do you provide at present? Obviously processing but also telephone service & face-to-face service as well?

[Author]

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