overpayment

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  • #20013
    krissyf
    Participant

    Just checking-

    We’ve recently corrected a historic Tax Credit procedure. We used to input tax credit income from the date on the tax credit letter, but we are now following the regs and going back the 4 weeks (in the case of a 4-weekly payment) from the paid date.

    We are finding that we are creating a lot more overpayments using this method. As we are inputting the income to a date prior to the tax credit notification letter the claimant could not notify us of the change any earlier. There is no official error, so the overpayment is recoverable.

    We have noticed that our system (Northgate) is classifying the overpayment as Claimant error. I think we should be re- classifying the overpayment up to the date on the notification letter as ‘Other’ as it doesn’t fit into any other category.

    Is this what other LA’s are doing/ would do?

    #1780
    Andy Thurman
    Keymaster

    I’d agree – “other” error applies.

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